Onsite support to different users (agents) for the operation of the Contact Center. • Remote and onsite support to different administrative users. • Online technical support for PC and Printer services.{** *}• Configuration and installation of corporate applications on the organization's PCs and laptops.

• Corporate and administrative solutions during the different operational meetings by the client. • Scheduling of monthly meetings and committees to verify administrative matters and make decisions. • Preparation of expense budgets in the Technology area.

• Remote and onsite support for different users in different administrative and operational profiles. • Online technical support for PC and Printer services, IBM-TOSHIBA POS, Electronic Scales. • Configuration and installation of corporate applications on PCs and laptops of the organization. • Repair and preventive and corrective maintenance of telephone networks and VoIP lines. • OS update to corporate PCs, inventory registration and verification of operation of POS equipment

• Regional coordination in the West and Coffee Axis in handling incidents opened through the client's HelpDesk. • Review and follow-up at the request of incidents by HelpDesk. • Management of onsite personnel and teleworking.{ ***}• Monitoring compliance with ANS and specific requirements.