Serve citizens through face-to-face, telephone, virtual and written channels, applying the guidelines and protocols established in the entity, providing reliable and timely information in accordance with the service offer of the UAE Official Fire Department, using the pieces communications and technological tools available for attention and registration of the same.0

Provide basic business advice via telephone to clients, according to instructions generated by business advisors.  Establish a comprehensive communication with aptitude for service, which allows maintaining a pleasant work environment and an assertive interaction with customers. Consult the rates and commercial conditions, through the different electronic applications

Provide necessary technical attention to citizens who need to carry out procedures, request services, file petitions, complaints, claims or requests, completing the annexes that are part of the Citizen Service and Correspondence procedure. File the PQRs placed by citizens in the system district SDQS complaints and claims through FOREST system of the District Department of Environment.