Oversaw work order assignments, client scheduling, estimates, invoices, maintenance contracts. Delivered technical training on Cisco, VoIP, NAS, and legacy telephone systems.

Managed staff, developed client work schedules, provided technical training on Cisco routers, VoIP, NAS, and legacy systems. Administrative oversight and customer care.

Supported Ericsson PBX customers locally and remotely, resolved network wiring, computer, router, switch, and phone system issues. Delivered technical training on upgrades and cabling.

Provided technical support for Ericsson PBX, resolved network issues, delivered training on upgrades and cabling.

Provided customer support for Ericsson and Nortel Networks PBX systems, solved wireless connectivity (MAN) issues, completed technical training for Ericsson PBX.

Supported Ericsson and Nortel PBX, solved wireless connectivity issues, completed technical training at Ericsson Enterprise Mexico and Damovo.