Support to technical areas on contact center platforms for 3rd level support cases. Technical training for new entrants in the technical support area on handling and solving incidents on the Contact Center platform. Supervision of the use of Agile methodology in Support areas.

Reduce the training time of the personnel entering the Technical Support area of the contracting company.

Management of the areas of projects, implementations and support to medium and large clients throughout Latin America

National Award for Industry Excellence in Customer Interactions. **********

Implementation and support of Large Clients in Argentina, Peru and Mexico.

Promoter of improvement in computer security of the company and generation of processes.