Monitored and analyzed KPIs, developed action plans and performance improvement strategies. Focused on team motivation, structured feedback, and accountability.

Led and coached a high-performing customer service team, consistently exceeding KPIs and ensuring customer satisfaction. Awarded Team Leader of the week and CSAT Champ.

Assisted clients with bookings, itinerary changes, and problem resolution. Maintained a positive, customer-focused environment.

Provided excellent customer service, handled travel bookings, ensured compliance, and exceeded KPIs in call handling and customer satisfaction.

Managed customer service and positive profit through effective communication and objection handling.

Provided expert travel sales consultation, improved communication skills, and addressed customer objections to enhance sales performance.