● Lead the national and international service team, ensuring high-quality support and customer satisfaction at every stage of the process. ● Create, assign, and track service and support tickets for various projects, ensuring efficient response times and proper issue resolution. ● Manage sales, commercial interactions with clients, and support operations, maintaining strategic relationships focused on customer loyalty.

With my support, the Service Level Agreements (SLAs) and troubleshooting procedures for all systems were developed and documented, optimizing problem resolution and improving service quality.

● Design prototypes of equipment for biotechnology, bioinstrumentation, and 3D printing, contributing to innovative solutions in the field. ● Research new technologies for projects with Minciencias, applying cutting-edge approaches to enhance technological processes. ● Teach as an assistant professor, sharing knowledge and fostering academic development among students in technical areas.

Developed two devices and control software for nanomaterials printing, presented and published in Q1 and Q2 scientific journals, increasing international research visibility.

Managed solar energy projects from design to execution, ensuring optimal system functionality.

Designed, sold, and installed a complete lighting and backup system for a hotel in Puerto Colombia, Atlántico, managing the project from concept to successful execution, significantly improving the hotel's energy efficiency.