PROJECT: IDEMIA. On-site and remote user assistance, support and optimization of desktop and laptop sw and hw, equipment setup, backups, AD management, network assistance.

Consolidate remote assistance and Active Directory capabilities; networks and infrastructure.

PROJECT: IDEMIA. Face-to-face and remote technical support for desktop and laptop, equipment setup, backups, development of macro excel for inventory control.

I strengthened my ability to work in teams and solve technical problems, in addition to reinforcing knowledge in Excel

MULTIPLE PROJECTS. Sw and Hw support to users and win server 08 face-to-face and remote; network and cctv support and installation, equipment setup, backups, low complexity information recovery.

Knowledge of networks and cctv; strengthening support, self-management and problem solving, versatility and dynamism; variety of tasks