Main Functions ▪ Responsible for the development and implementation of digital and ATL campaigns both in Colombia and regionally ▪ Lead and manage a multidisciplinary team for the correct development of the campaigns proposed and requested by the client ▪ Identify opportunities for improvement and the market that optimize the indicators and the performance of the campaigns to be executed ▪ Generate reports and make presentations of the various campaigns, both management and results

Main Achievements ▪ Improved brand awareness through the correct implementation and monitoring of the company's main campaigns ▪ Increased brand reach reaching new unique users by implementing appropriate formats for the market target

Main Functions ▪ Lead and ensure, together with the team of leaders and representatives, the correct management and satisfaction of the sales segment. ▪ Identification, monitoring and generation of improvement actions for each of the processes managed within the operation to guarantee the customer experience. ▪ Ensure the correct operation of the channel and the provision of service to the target customer. ▪ Lead the operation for the back office in customer service and sales

Main Achievements ▪ Strengthening of the user and brand experience, guaranteeing the levels of service and attention of the channel. ▪ Increase in the customer satisfaction indicator from the survey of the customer journey map of shipments for the seller segment.

Main Functions ▪ Identify and manage business opportunities with current clients and market opportunities ▪ Structure work plans for the projects to be developed ▪ Lead and ensure the proposed activities together with the project team ▪ Generate reports and make presentations to the different instances ( positions) in the companies ▪ Develop internal initiatives to open new services for the Strategy and Operations line ▪Among others

Main achievements ▪ Structure and define the needs for the implementation of a shared services center to optimize and reduce the expenses of the company / client. ▪ Increase the company's value offer based on the strategy of innovating in new products and channels