Assisted merchants with online store configuration, domain setup, theme customization, product listings, and navigation. Resolved payment, shipping, and order processing issues. Supported implementation of marketing and analytics tools.

Guided merchants in store setup, customization, technical troubleshooting, and implemented marketing, automation, and analytics tools for growth.

Handled inbound/outbound calls, emails, and chats in English. Guided users through account and transaction processes, ensuring compliance and customer satisfaction. Identified pain points and implemented improvements.

Delivered multichannel customer support in English, resolved financial inquiries, and contributed to service improvements.

Planned and published content to boost brand visibility and promote conservation. Directed multimedia production and managed digital campaigns. Created graphic assets and copy for digital and print channels.

Developed content strategies, led multimedia production, and designed visual and written communication materials for conservation campaigns.