Elizabeth Restrepo Patiño
Software Development Student
Perfil profesional
Backoffice specialist with experience in mailbox management, creation and resolution of PQRs, and optimization of administrative processes. Knowledge of JavaScript, React Native, Python, Java, and SQL Server
Experiencia laboral
Backoffice
konecta- itau | Octubre 2024 - Enero 2025 (3 months)
Habilidades utilizadas
Attention and response to customer requests via email, creation of PQR and handling of sensitive data.
Logro principalManagement of service mailboxes and timely attention to requests.
Software Development Apprentice
webhelp – concentrix | Octubre 2023 - Abril 2024 (6 months)
Habilidades utilizadas
Implementation of new features, functionality testing and code debugging.
Logro principalCollaboration in software development projects.
Digital Channel Sales Agent
multi-empleos (mac pollo) | Agosto 2023 - Octubre 2023 (2 months)
Habilidades utilizadas
Complaint and claim resolution, sales management and customer follow-up.
Logro principalCustomer service on digital channels.
Formación académica
Html and css Development Environments File Structure and Tags
Alura latam / oracle | Bootcamp
Alura latam / oracle | Bootcamp
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