Team Management: Supervising and leading teams of customer service representatives, sales agents, or other BPO professionals. This involves recruiting, training, and performance management. Generation of operation reports to managers and clients Support in the elaboration of invoice to the client. Generation and presentation of operational and financial action plans in order to meet customer requirements Programming and monitoring of operational

- Lead the assigned team in the execution of operational tasks and client objectives. - Support, motivate, encourage, develop and train agents to achieve the objectives. - Provide real-time support to agents experiencing difficulties in calls or chats. - Provide coaching and feedback in order to improve behaviors that limit the achievement of objectives

Provide customer service for several lines of business. - Closing sales and handling objections. - Guarantee the resolution of customer requirements in real time. - Active selling strategies to complete increase company’s profit.