I am currently working in a company associated with the Aval group and as such information security is important. As IT leader of the headquarters I am in charge of attending to all security incidents at the headquarters that can range from small attacks to more elaborate attacks. , intervening in security processes at the firewall level, networks and protocols, VPN, wireless networks, cloud security and others

As an IMS implementer, I skillfully lead BB customer service, specializing in the implementation of ERP for construction companies. My expertise extends to the efficient management of AWS and precise synchronization through the timer, guaranteeing success in project management. My meticulous and committed approach is translates into comprehensive solutions to optimize processes and enhance results

I was able to implement the service and generate an economic offer in Antioquia competing with the ERPs already established in the market.

As a Level III Support Specialist, my core role focuses on providing exceptional support to B2B customers. My skill extends to the management of last mile connections between ISPs, with notable experience in configuring routers from brands such as Huawei, Nokia and Cisco. In addition, I offer expert support in TOIP, national TV, efficient ticket management, ANS and analog TO attention.