Juan Cuervo
Customer Support Engineer, Tier Ii
Perfil profesional
With over three years of hands-on experience in supporting , controlling , managing , and analyzing technical processes , I bring a robust skill set that positions me as a proficient contributor across various tech-related domains , including storage and hardware
Experiencia laboral
Provide support and written documentation for Tier I engineers on the Workforce Management software, to improve resolution time.
Logro principalReview code in bitbucket and Gitlab to expedite bug resolution.
Monitored applications using DataDog and collaborated with strategic clients to address complex issues.
Logro principalDeveloped comprehensive internal documentation for knowledge management.
Generated comprehensive Jira reports to identify and report bugs in production.
Logro principalProvided exceptional customer support utilizing Zendesk and chat platforms.
Formación académica
