Met conversion and satisfaction goals, recorded interactions in CRM, and tailored sales approach.

Achieved sales metrics, updated CRM, and adapted sales scripts for Spanish customers.

Supported WellCare members with healthcare inquiries, maintained accurate records, handled confidential info, and worked efficiently in a fast-paced environment.

Provided customer support for WellCare Healthcare, handling inquiries, documenting info, and ensuring privacy. Excelled in communication, empathy, and adapting to customer needs.

Produced content for social media, recorded promotional videos, managed digital platforms, and contributed to marketing campaigns.

Created and edited social media content, managed TikTok, scheduled posts, and supported digital marketing strategies.