Santiago Ramírez
Gerente De Proyectos Y Servicios
Perfil profesional
I am a system engineer and master of business administration with more than 7 years of professional experience in Information and Technology Services coordination and management . I emphasize high-impact solutions delivery through self-managed and multi-disciplined team leadership
Experiencia laboral
Improved the providers' payment process by setting up a centralized billing file and managed projects based on agile and traditional methodologies.
Logro principalManaged service delivery with quality and on time by processes and business capabilities knowledge.
Led the incidents, requirements, and problems practices to operation continuity and value delivery on several processes.
Logro principalManaged the applications support team based on ITIL, SCRUM, and SDLC frameworks.
Led the change management practice through processes, applications, data, and people's analysis to successfully guarantee the new helpdesk service adoption.
Logro principalImplemented and managed the IT Helpdesk service based on ITIL practices.
Formación académica
Politecnico jaime isaza cadavid | Profesional
