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Juan Guillermo

Independent consultant
Habilidades
(Autoevaluación)
Empathy 100%
Commitment 100%
Idiomas
English:
  • Speaking
    70%
  • Reading
    70%
  • Writing
    70%
Perfil profesional

Professional in International Relations and Political Studies with experience in business consulting and customer service. Responsible, passionate about constant learning and innovation. Outstanding skills in writing and interpersonal skills. Diploma in service management and experience in customer acquisition, monitoring and commercial support. Expert in goal improvement plans, business reports and design

Experiencia laboral

Independent Consultant
correccion de estilo y asesorias | Julio 2020 - Actualmente (6 years 4 months)
Habilidades utilizadas

Guide and advise the student, from a professional and pedagogical perspective, in the planning and development of the degree work, in such a way as to guarantee its successful completion, depending on the phase in which it is located. Make observations about situations that are compromising or favoring the development of the work under your responsibility on the respective topic under development. Accompany in a timely manner, according to the guidelines of the degree work or document, especially the process that begins in the development of the project. Review both its content and form aspects, in accordance with the requirements and format established by the University. Guarantee that the degree work complies with the guidelines given by the tutor that allow correct support of the degree work before the corresponding authorities.

Logro principal

Constant learning and management of international standards for the presentation of undergraduate, specialization, master's and doctoral degree work.

Business And Academic Advisor
corporacion universitaria de sabaneta | Noviembre 2022 - Mayo 2023 (6 months)
Habilidades utilizadas

Serve in person applicants interested in both the undergraduate and graduate programs of the university. Support the admission and registration process for new applicants and re-entrants. Follow up the admission processes through technological contact tools. Advise new applicants academically and financially. Comply with the sales budget and support teamwork to achieve the objectives proposed by the marketing coordination. Support processes related to the admissions and academic registration area. Visit to schools and educational fairs in order to position the institution's brand. Consulting for the development of agreements through the B2B methodology.

Logro principal

Learning about Colombian legislation in educational matters. Improvement of soft skills for customer support.

Commercial Advisor, Sales And Service
one link b.p.o-webhelp | Septiembre 2018 - Diciembre 2019 (1 year 3 months)
Habilidades utilizadas

Telephone support for clients in Peru and Ecuador in order to offer them the company's product portfolio, implementing and enhancing commercial strategies focused on increasing suggested sales quantities. Attention, solution and monitoring of customer requirements. Management of applications. After-sales, monitoring the correct delivery of orders, this in order to reinforce a culture of loyalty and at the same time carry out the strategies implemented by the company in order to improve customer service.

Logro principal

Reinforce and focus teamwork to achieve daily and monthly goals, meeting the indicators proposed by management.

Formación académica
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