• Validate that the credits are correctly completed, without crossing out or amendments, verify that the information provided is correct, validate in Cifin and credit data that the client is not in default and has traces of pending inquiries. • File the credits, scan them and enter them into the system, validate their states and give them a solution and answer. • Manage and request stationery. • Validate disbursements and send correspondence. • Make report

• Incoming calls are received, information is provided to users on the status of shipments, door-to-door collections are scheduled, guide requests are made, both to customers who have an agreement with Servientrega, and to the solution centers. • Management of systems, Radiation of requests such as: Tasks, PQR (Petitions, Complaints and Claims), requests for escalations to priority shipments. • Punctuality, kindness, good service, tolerance to frustration.

• User service: answer calls, attend users personally, provide information required by the user and resolve doubts and concerns, check schedule and availability of the nutritionist, management of Clinical History. • Assignment of appointments. • Money collection. • Service attitude: Character, friendliness, resourcefulness and prudence.