Management of the company's CRM, face-to-face, telephone and chat customer service with respect to some of the company's technological tools. Face-to-face, telephone and chat customer service and attention in the retention area . Follow-up to active clients, reminder of payments to clients with days in arrears, sending peace and safe. Writing letters and reports, contacting, managing and escalating PQRS. Reactivation, portfolio recovery and financial guidance in savings plans.

Service and customer service, create content, answer comments and questions as a representative of the brand. Prepare market and brand analysis. Collaborate with the rest of the team (marketing, management, sales, advertising, etc.). Manage and allocate budget.

Contact, manage, recover and normalize credits of the clients of Grupo Bancolombia and Sufi, offering alternatives that allow clients in economic difficulties to comply with the payment of their financial products, indicating the status of their obligations through different means of contact such as phone calls.