Dairo Osorio Quiroga
Analytics Consultant
Perfil profesional
Specialist in Project Management and Systems Engineer, Analytical, organized, with leadership skills, proactive, teamwork and adaptation to change. Experienced in tasks with a high level of demand and in working by objectives.
Experiencia laboral
* Root Cause Analysis focused on customer experience and business level improvements. * Classification of calls according to parameters with a focus on process improvements. * Reports, Reports and Dashboards (Datastudio, Bigquery, Dataprep). * Data Analysis on the Speech Analytics platform (Verint - Genesys (Speechminer, SMART)). * Audit focused on improvements in KPIs.
* Analysis of information, databases in Excel and Access (basic SQL). * Management and development of Dashboards. * Follow-ups aimed at improving results. * Reports, reports and alerts.
* Portfolio Recovery. * Fingering.
Formación académica
Universidad cooperativa de colombia | Undergraduate
