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Stefannia Rojas Peñaloza

Collections Advisor
Habilidades
(Autoevaluación)
Idiomas
Spanish:
  • Writing
    100%
  • Reading
    100%
  • Speaking
    100%
Perfil profesional

Administrative Management Technologist with experience in customer service, call center, collections, handling complaints, claims, and requests, portfolio management, and administrative processes. Known for assertive communication, teamwork, and efficient customer service.

Experiencia laboral

Collections Advisor
outsourcing s.a.s | Abril 2026 - Julio 2026 (3 months)
Habilidades utilizadas

Portfolio management through calls, negotiation of payment agreements, monitoring of commitments, preparation of clearance documents, customer service and guidance on payment alternatives.

Logro principal

Portfolio management, negotiation and formalization of payment agreements, meeting recovery goals, handling of delinquent clients, customer service and assertive communication.

Collections Advisor
cfh soluciones | Mayo 2025 - Febrero 2026 (9 months)
Habilidades utilizadas

Portfolio management across different delinquency ranges, contact with reported clients, collection of principal and interest, escalation of cases, data updates, and handling of garnishment processes.

Logro principal

Administrative and pre-legal portfolio management, client contact and negotiation, database management, assertive communication, customer service.

Customer Service Advisor
nexa bpo | Febrero 2025 - Abril 2025 (2 months)
Habilidades utilizadas

Member services, query resolution, escalation of pension advice, data verification, and support in pension processes.

Logro principal

Answering calls, resolving queries, updating data, managing schedules, and assertive communication.

Formación académica
Occupational Health and Safety Technician
Incap | Technician
Generado por

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