Control of fulfillment of functions of analysts in charge. • Making reports for management. • Organization and analysis of databases. • Control of compliance with shift meshes. • Completion, loading and management of information in Google sheets. • Updating management dashboards in Datastudio.

Realization, validation and consolidation of operational reports on agent response time, number of incoming calls, number of calls answered, abandonment rate, unproductive time or downtime, average conversation time. • Generation of alerts, analysis, control and monitoring of campaign indicators for information consolidation. • Data analysis for reporting and forecasting

Control of compliance with the established metrics by analysts. • Approach of strategies for user retention. • Monitoring of established metrics of the call center contracted by the company. • Consolidation of information generated by analysts and preparation of reports. • Allocation of requisitions. • Control of assigned budget.