Manage work orders for technical telecommunications infrastructure for the TIGO company, remotely from the control tower. Provide support to technical staff for the timely solution to massive damage to the telecommunications network. Creation of events for failures reported by technical personnel on site.

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Provide technical assistance to users when they have a problem when using the product or service provided by the company, whether it is the hardware or software of a computer, cell phone, internet service, telephone or television. Provide an agile and timely solution, maintaining a focus on quality, teamwork and customer service, taking into account the knowledge granted in infrastructure and systems.

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