Stiven Velásquez
Marketing Operations Associate
Perfil profesional
Resourceful and bilingual Marketing & Operations Specialist with 3+ years of experience in marketing systems , project coordination , and customer service . Proven ability to optimize workflows , execute lead generation strategies , and manage CRM tools
Experiencia laboral
Marketing Operations Associate
ripple impact | Septiembre 2021 - Mayo 2025 (3 años 8 meses)
Habilidades utilizadas
Coordinated creative assets, project documentation, and internal communications. Delivered weekly performance tracking reports to align teams around campaign goals.
Logro principalManaged marketing automation platforms, CRM databases, and lead segmentation.
Customer Service Agent
teleperformance colombia | Enero 2024 - Junio 2024 (5 meses)
Habilidades utilizadas
Handled inquiries, complaints, and account-related concerns with professionalism and empathy. Maintained customer satisfaction through effective communication.
Logro principalProvided bilingual (Spanish-English) customer service for international clients.
Formación académica
Bachelor of Cartography
University of cundinamarca | Profesional
University of cundinamarca | Profesional
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