Design and develop tools for effective decision making by retrieving and aggregating data from various sources and compiling it into a managerial-actionable format. Power Bi, SQL , Python, Machine learning, Excel

Creation of dash for the control of call center agents, measure the adherence of their shifts per minute and the occupation per hour. Allowing to determine the level of charge of this area in the resolution of tickets for decision making.

Design and develop tools for effective decision making by retrieving and aggregating data from various sources and compiling it into a managerial-actionable format. Power Bi, SQL , Python, Machine learning, Excel

Creation of an application for fraud detection, managing to reduce significant losses to the company. It was possible to detect more than 5,000 frauds per month throughout Latam, with a false positive rate of less than 8%.