Reviewed service requests, applied internal procedures, and ensured efficient issue resolution using internal service platforms.

Investigated customer account cases, resolved billing discrepancies, maintained detailed documentation, and communicated in English and Spanish.

Investigated service issues, documented cases, and maintained accurate records of customer interactions.

Reviewed booking requests, modifications, cancellations, and resolved customer concerns through support platforms.

Scheduled installations, ensured successful service completion, and facilitated team-client communication.

Managed service request workflows, coordinated communication between technical teams and clients, and monitored operational processes.