Oversaw staff distribution, KPI reporting, audits, client communications, recruitment, onboarding, and training. Drove cross-functional projects, fostered positive environment, and aligned operations with objectives.

Led two teams (18–25 associates), implemented Monthly Action Plan (MAP), improved KPI compliance, promoted goal-driven execution, and strengthened client relationships with performance reports.

Supported business development, managed B2B relationships, created digital marketing campaigns, led Referrals & Authorizations team, ensured KPI compliance, and enhanced workflows.

Built B2B referral network with 70+ medical practices, managed onboarding for new physicians, launched clinics, supervised teams, and implemented MAP methodology for performance.

Managed front desk, patient scheduling, insurance authorizations, and medical records. Promoted to supervisor, led team, and improved process efficiency.

Transitioned from solo operator to team leader, implemented structured workflows, ensured 100% accuracy in prior authorizations, and improved patient experience.