• Lead and manage work team. • Serve as technical and service support for support tasks and attention to requests, incidents, requirements for the provision of the service. • Technically support monitoring committees and all meeting and/or support requirements defined by clients. • Management and customer service under service management schemes focused on internal and external customer satisfaction.

First level technical support for ONT Zyxel, Huawei, Raisecom Gpon, first level fault detection, ticket generation for higher support levels, power measurement, latest status of the ONT, incident management depending on the technologies (Gpon, point by point). Monitoring of field technicians, customer service. Email management. Case management according to SLAs. Equipment support and configuration