Administer all aspects of the active directory, and organization. Administer, maintain, create, and manage end-user accounts. Administer Windows servers (NICE Server, DA), and check the correct backup and operationality. Conduct troubleshooting to resolve IT-related and application issues for 100+ agents. Support with Avaya application, pages, and basic application in the workstation agents

Implementation with the servers and NAS and installation of the networking in the data center.

Creation of queries in SQL to search, join tables and databases, maintenance, and resolve issues in the different databases. Administer the database, check issues, and update information based on policies and parameters. Confirm the backup and restore appropriate on the databases to confirm the correct functionality. Administer all aspects of the active directory, group policy, and organization. Administer, maintain, create, and manage end-user accounts. Administer Microsoft 365 platform creatin