Handled customer inquiries in English, resolved issues, and utilized Microsoft 365 for reporting.

Bilingual customer service agent, using advanced English communication and Microsoft tools.

Taught English to technical students, designed didactic materials, and promoted communicative competence.

Provided English instruction in technical education settings, adapting content for diverse learners.

Organized training sessions, motivated participants, and managed group activities.

Coached sports teams, developed leadership and communication skills.