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Julian David Arenas Estrada

Help Desk Analyst
Habilidades
(Autoevaluación)
Reading comprehension 100%
Information systems 80%
Office in general 70%
Software 60%
Idiomas
English:
  • Leitura
    70%
  • Escrevendo
    70%
Spanish:
  • Escrevendo
    70%
  • Leitura
    70%
  • Fala
    70%
Perfil profesional

Experiencia laboral

Help Desk Analyst
accedo colombia s.a.s | Enero 2021 - Enero 2022 (1 year)
Habilidades utilizadas

Helpdesk Analyst. Physical and remote technical support. Formatting, configuration and installation of computers. Repair and maintenance of computer equipment. Management of AC, Office365 (Intermediate). Review and notification of network status. Electrical and antivirus report. Meet customer requirements. Manage personnel.

Logro principal

Solidification and expansion of knowledge. Having staff in charge.

Helpdesk Asistant
accedo colombia s.a.s | Enero 2020 - Enero 2021 (1 year)
Habilidades utilizadas

Remote and physical technical support. Management of Office365 and Microsoft Office. Formatting, configuration and installation of computers. Corrective and preventive maintenance of computer equipment. Network status review and notification. Electrical reports, Antivirus report.

Logro principal

Do my best to earn a promotion to Helpdesk Analyst.

Technical Support
la integridad s.a.s | Enero 2018 - Enero 2019 (1 year)
Habilidades utilizadas

Technical Support. Help desk for errors presented by computer equipment and printers. Formatting, configuration and installation of computers.Technical Support. Help desk for errors presented by computer equipment and printers. Formatting, configuration and installation of computers.

Logro principal

Be the one who manages the help desk.

Formación académica
Computer Science
Sena colombia | Technician
Generado por

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