Solve a high percentage of cases (second level and third level). Follow up on derived or delegated cases. Monitor the organization's information technology and communications infrastructure for proper function. Provide continuity of the company's infrastructure operation Manage Data Center devices Analyze and review repetitive cases to adopt corrective solutions. Manage Support Tools

Ensure that computer security is maintained and report the events presented. Basic database support for conflict resolution (locks, waits, performance, startup and shutdown, process management). Management of resource profiles assigned to users (profiles). Analyze and find improvements in the help desk process. Apply ITIL methodologies for the proper functioning of the Help Desk Administer and manage the help desk software