Design of dynamic templates (excel) for automation of reports to help desks. Technical support at the home service desk (TV, Internet, fixed telephony) and web applications. Identification, creation, management and monitoring of scenarios at the regional level, Colombia (residences or buildings) for home service (TV, Internet, fixed telephony). Early warning of errors has protocols and non-compliance.

SLA reports on non-compliance in MyIT help desks. Preparation of documentation and templates for management in help desk scenarios. Identification, assignment, creation of scenarios, MyIT service desk and various areas (SAP, CMR, postpaid mobile lines, prepaid mobile lines, among others). Monitoring of special cases (VIP). Early warning of errors has protocols and non-compliance.