Collaborate with hiring managers to understand candidate profiles and hiring needs. Lead full-cycle recruitment processes, which include sourcing, screening resumes, conducting interviews, writing candidate reports, interview coordination and scheduling, and follow-up communication. Coordinate job postings on different platforms as well as applicants and workflow through several ATS such as Bamboo HR, Workday, and CareerPlug. Prioritize compliance with US employment laws and company policies. Regularly update and communicate changes in HR policies and procedures. Design visually appealing email campaigns and social media content to build the clients’ online presence.

Lead full-cycle recruitment processes and coordinate job postings on different platforms. Prioritize compliance with US employment laws and company policies. Design visually appealing email campaigns and social media content.

Lead a cross-functional team of 13 quality agents, fostering an inclusive and productive work environment. Communicate quality-related updates, initiatives, and performance metrics to relevant stakeholders, including senior management. Review performance processes, set clear standards, and ensure team members receive constructive feedback for continuous improvement. Anticipate training needs and organize learning and development programs to enhance team skills and capabilities. Develop and coordinate quality processes from order fulfillment to final delivery. Analyze KPIs, identify trends, and implement corrective actions.

Lead a cross-functional team of 13 quality agents. Review performance processes, set clear standards, and ensure team members receive constructive feedback for continuous improvement. Analyze KPIs, identify trends, and implement corrective actions.

Audit and assess order fulfillment processes, including order accuracy, packaging quality, shipping timeliness, and customer feedback to identify areas for improvement. Train customer service representatives and other staff members on quality standards, procedures, and best practices. Collaborate with cross-functional teams, including customer service, logistics, and warehouse departments, to address quality-related concerns and implement corrective actions.

Audit and assess order fulfillment processes. Train customer service representatives and other staff members on quality standards, procedures, and best practices.