Managed user complaints with empathy and calmness, mainly from foreign guests. Actively participated in meetings to enhance practices. Provided customer service through various channels and created procedures to improve guest experience. Guided new recruits and conducted interviews.

Empathetic and calm handling of user complaints. Proactive participation in meetings. Customer service in person, by telephone, e-mail, and text message.

Handled user complaints with empathy and calmness. Actively participated in meetings to enhance practices. Provided telephone customer service and sought solutions for customer problems. Guided new recruits.

Empathetic and calm handling of user complaints. Proactive participation in meetings. Telephone customer service.