I led complete training and nesting cycles, implemented individual coaching, created visual materials, and audited tickets in English and Portuguese. I also provided cross-functional training on Stripe.

I trained over 120 trilingual agents on Stripe products, APIs, and integrations, raising the team's CSAT and maintaining UIQ >95%. I developed training resources and tracking dashboards.

I resolved technical tickets about Stripe in three languages, supported the team in interpreting documentation, and improved processes for categorizing common problems.

CSAT >80%, TPH 2.5 on highly complex written channels. Resolution of advanced technical queries in English and Portuguese. Expert in technical documentation and problem categorization.

I edited and optimized PDFs in three languages using Adobe Acrobat, ensuring accessibility and quality for end users.

Editing and optimization of digital books in Spanish, English, and Portuguese. 100% project delivery with high editorial standards.