Directed referral, authorization, and scheduling across orthopedic specialties. Led prior authorization reviews, mentored call center staff, and resolved urgent clinical calls, improving call resolution rate by 15%.

Achieved 98% scheduling accuracy through Epic Work Queue management and reduced front-end denials by 25% by improving prior authorization workflows.

Supported health information management and operations in a federal healthcare setting.

Gained experience in federal healthcare operations at a fully integrated VA/DoD facility.

Streamlined patient intake, trained and mentored outreach workers, and coordinated multi-disciplinary patient support with enhanced documentation resources.

Improved data accuracy and scheduling efficiency by 20%, and reduced onboarding time for new staff by 15%.