Planned and scheduled operational staff shifts, analyzed reports for trends, managed deviations, coordinated staff transportation, and developed proposals to optimize resource allocation.

Supported shift planning, staff scheduling, and resource allocation optimization. Analyzed absenteeism and overtime, contributing to capacity planning and operational efficiency.

Managed container depot operations, monitored flow, led process automation, promoted digital initiatives, documented business needs, and assisted in follow-up meetings.

Led automation proposals, promoted digital transformation, and collaborated with cross-functional teams to optimize and modernize operations.

Managed passengers during delays/cancellations, supported supervisors, controlled baggage flow, ensured security and efficiency in airport operations.

Ensured compliance with aviation protocols, managed passenger incidents, and provided direct support to operations, focusing on customer service and process efficiency.