Provide effective attention or guidance to customers who use the electric power service in the Departments of: Atlántico, Magdalena, La Guajira; reception of PQRS through the different corporate document management systems, likewise, customer service on the Emergency line of the public service provider, subject to strict compliance with quality metrics and/or feedback from superiors.

Work experience, I acquired assertive communication skills.

Attention through commercial inbound line, guiding the prospect and/or client identifying their needs through commercial profiling with the purpose of conversion to sale, likewise, constant monitoring of product shipping guides or customer loyalty through cordial and effective communication.

The biggest achievement was gaining experience and developing business skills.