• Analyze common problems of the IT department, find root cause and provide solutions to the client according to service levels. • Generate reports in the Service Now tool, presented in Dashboard in a graphic and dynamic way.{* **}• Use of Excel to keep track of IT support cases. • Provide IT solutions in conjunction with work tables, accompanied by Desktop Support, Developers, Apps, Systems, UserAdmin and Netwotking.

Learning Dashboards in Service Now, analytical thinking and problem solving while meeting the service level.

Environmental and cold chain monitoring through specialized software, generate and organize reports in Excel, call pharmacy users, manage sensors assigned to pharmacies

Improved customer service, better command of Excel and learned to manage environmental condition sensors

Perform first-line preventive and corrective maintenance of both hardware and software of the client's Diebold and Wincor ATMs, alarm and disarm ATMs or areas.

Learn how to perform maintenance on ATMs, DSC and HONEYWELL alarms