Jhonatan Stiven Rojas Calderón
Senior Operations Supervisor
Perfil profesional
Professional with solid experience in operations leadership , payroll administration , and process management . Skilled in leading multidisciplinary teams , optimizing processes , and driving continuous improvement to achieve business objectives
Experiencia laboral
Supervised multidisciplinary teams, monitored performance, and implemented process improvements to enhance efficiency and service quality.
Logro principalLed daily operations, ensured compliance with performance metrics, and promoted team engagement. Implemented process improvements and managed reporting for service quality.
Oversaw payroll operations, managed team performance, ensured compliance, and resolved payroll issues efficiently.
Logro principalManaged payroll for US, Canada, and Costa Rica; ensured accuracy and compliance; resolved discrepancies and coordinated with departments.
Provided client support, explained insurance benefits, processed claims, and resolved customer inquiries.
Logro principalSupported clients by explaining insurance plans and resolving inquiries, ensuring customer satisfaction through effective communication.
Formación académica
Smart academy | Bootcamp
