I comprehensively assist the commercial and after-sales management of Sura Colombia product policyholders, mainly focused on meeting the growth and loyalty objectives of current customers, performing tasks such as: - Construction and prospecting of databases of clients and potential clients - Design and execution of contact strategies with prospects and clients - Design and generate business opportunities - Monitor portfolio management - Create campaigns

Carry out comprehensive after-sales management and provide solutions to user requirements from social networks such as WhatsApp and email, fundamentally based on the generation of empathy, closeness, and brand recall, performing functions such as: - Sending, explanation and invoice adjustments - Reception of PQR's - Create business opportunities and improvement of the service portfolio - Identify opportunities to improve the user experience - Manage and compliance with KPI's,