🚀 Join our team as a Customer Success Consultant in Brazil! 🌟

At Driv.in , we're looking for a passionate Customer Success Consultant in Lima, Peru . Reporting to our Head of Customer Success, you'll be key to ensuring our clients' success through consultative support and building valuable relationships. 🤝

🔑 Your main functions:

Be the primary point of contact with clients, building trusting relationships with assigned accounts. 💬
Ensure the proper implementation and onboarding of new clients by leading the project from start to finish. 📈
Generate actions to promote adoption of and commitment to the proposed solution. 💡
Monitor regular interactions with customers, ensuring the resolution and follow-up of issues. 🔍
Implement tools that make the system easier for the client to use and propose development improvements. ⚙️
Constantly monitor support channels and propose product improvements. 🛠️
Support the sales team with the necessary functional knowledge for prospecting. 📊

✨ What do we expect from you?

3+ years of experience in related roles. 🕒
Skills in account management and B2B customer service. 💼
Affinity for technology and a willingness to learn. 📚
Experience using CRM systems. 🖥️
Ability to build relationships with clients at different hierarchical levels. 🤝
Project management experience (Desirable). 📋
Location in Lima, Peru (Required). 📍

🎉 Benefits you'll find at Driv.in :

A horizontal, agile, and challenging culture. 🌈
A space to be a protagonist and make an impact. 🌟
We care about your quality of life! Remote work and casual dress. 🏠👕
Free time for your important events: birthdays, moving, final exams. 🎂🏡
Bonuses for the birth of a child and marriage/civil union. 👶💍
Benefits in training and development. 🎓

Customer Success Consultant - Lima, Peru