I'm trying to make a forms but it doesn't work well for me. The timeout does not work and I need to type the command twice for it to work I don't know why

const Discord = require('discord.js');


module.exports = {
    name: 'forms',
    category: "Info",
    description: 'forms',
    run: async(client, message, args) => {
        const questions = [                   
        "What's your IGN?",                  
        "How old are you?",                 
        "What time zone do you reside in?", 
        "Do you have Schematica?"            
      ];                                     
      
      const applying = [];
      
      bot.on("messageCreate", async message => {
        if (message.author.bot) return;
      
        if (message.content.toLowerCase() === "!forms") {
          if (applying.includes(message.author.id)) return;
      
          try {
            console.log(`${message.author.tag} began applying.`);
      
            applying.push(message.author.id);
            await message.author.send(":pencil: **Application started!** Type `#cancel` to exit.");
      
            for (let i = 0, cancel = false; i < questions.length && cancel === false; i++) {
              await message.author.send(questions[i]);
              await message.author.send(m => m.author.id === message.author.id, { max: 1, time: 300000, errors: ["time"] })
                .then(async collected => {
                  if (collected.first().content.toLowerCase() === "#cancel") {
                    await message.channel.send(":x: **Application cancelled.**");
                    applying.splice(applying.indexOf(message.author.id), 1);
                    cancel = true;
      
                    console.log(`${message.author.tag} cancelled their application.`);
                  }
                }).catch(async ()=> {
                  await message.author.send(":hourglass: **Application timed out.**");
                  applying.splice(applying.indexOf(message.author.id), 1);
                  cancel = true;
      
                  console.log(`${message.author.tag} let their application time out.`);
                });
            }
      
            await message.author.send(":thumbsup: **You're all done!**");
      
            console.log(`${message.author.tag} finished applying.`);
          } catch(err) {
            console.error(err);
          }
        }
      });
      
      
   
    },
};