Response agent, qualify each assigned case so that those who needed some type of evidence were sent to the area in charge, while those who did not require it were answered immediately, these responses were made through Word

Evidence Investigator Technician, the position consists of managing and obtaining the necessary evidence to respond to each PQR, the cases that were assigned daily were stored in an individual database, which had to be permanently updated

Customer service agent for the Afinia home public services company, the main function was to provide information and attention to the request in the first contact, file PQR's and register service damage reports.