Luis Arias
It Engineer Tester
Perfil profissional
IT Infrastructure & Support Engineer with hands-on experience in system administration , IT operations , Linux/Windows servers , virtualization , incident management , and operational continuity . Detail-oriented , proactive , and focused on compliance and improvement
Experiência de trabalho
Oversaw RedHat Linux in cloud, deployed solutions on AWS, resolved network issues, and performed SQL queries for testing.
realização principalManaged RedHat Linux environments, security hardening, AWS cloud deployments, network troubleshooting, and basic SQL for UAT.
Supported Linux Red Hat systems, managed incidents, performed root cause analysis, and improved monitoring with Zabbix, PRTG, Grafana.
realização principalLevel 2/3 support for Linux Red Hat, incident management with ServiceNow/JIRA, advanced troubleshooting, RCA, and monitoring.
Used Solaris/Linux commands for troubleshooting, managed alarms, dispatched data, and improved customer satisfaction.
realização principalMonitored Ericsson Online Charging System, troubleshooting with Solaris/Linux, managed global emergency support.
Formação acadêmica
Servicio nacional de aprendizaje (sena) | Técnico/Tecnólogo
