• Guide, advise and offer support in the different processes executed by the users of ACUAVALLE SAESP, in the FPL (Finance Plus) and SRF (Physical Resources System) systems. • Execute at the Database level, Select, Update and delete in the data of the FPL (Finance Plus) and SRF (Physical Resources System) systems, using the SQLDeveloper tool. • Perform tests regarding software failures or improvements for the FPL (Finance Plus) and SRF systems.

• Office automation support. • Support Operating Systems Windows XP, Windows 7, Windows 8 Windows 10. • Configuration of wireless and wired networks. • Analysis, registration and escalation of incidents in the management tool HP Service Manager and SAP. • E-mail configuration, permissions in the company domain and connection of virtual units. • Comprehensive incident management and solution together with the attention to requirements related to the support provided.

• Support the Activities and documentation of the Management of the ITIL processes Implemented in the GTI (Information Technology Management). • Support the management of analysis, statistics, documentation, publication of the Service Desk, generated from the services provided by this area. • Support the management and documentation of improvement plans, corrective actions generated from the Service Desk following the quality standards established in EMCALI.