Felipe Castillo Patino

Technical Consultant

Perfil profissional

Support engineer with 4+ years of experience in technical support for software and medical equipment . Specialized in SaaS application support , incident resolution , platform configuration , and client communication . Results-oriented and adaptable

Experiência de trabalho

Technical Consultant

philips colombiana s.a.s. | Março 2023 - Agora (3 años 8 meses)

habilidades usadas

Diagnosed technical problems, provided solutions, maintained client communication, documented incidents, contributed to knowledge base, and improved service efficiency.

realização principal

Support for SaaS healthcare applications (Vue PACS, Vue RIS), case lifecycle management, SLA compliance, automation development, and ServiceNow CRM usage.

Field Engineer

top medical systems s.a. | Maio 2019 - Dezembro 2023 (4 años 7 meses)

habilidades usadas

Provided support and maintenance, managed installations, trained users, resolved technical issues for clients.

realização principal

Preventive/corrective support for medical imaging equipment, managed 70+ devices, led 20+ installations, user training, direct client communication.

Academic Intern

clinica leon xiii | Julho 2018 - Janeiro 2019 (6 meses)

habilidades usadas

Training on medical devices, thesis project on RFID, involvement in acquisition processes.

realização principal

Conducted 120+ training sessions on medical devices, developed RFID access control project, participated in technology acquisition.

Formação acadêmica

Bioengineering
Universidad de antioquia | Profesional

Gerado por