Performed data collection and analysis on a daily, weekly, and monthly basis to track the performance and user interactions of Chatico, the virtual assistant (Chatbot) of the Mayor’s Office of Bogotá. • Analyzed user behavior and interaction data from Chatico to identify trends, assess user needs, and measure the efficiency of the Chatbot, delivering actionable insights to the Bogotá Open Government (GAB) • Oversaw the structuring and management of large-scale databases.

Contributed to Chatico's recognition with the Smart City Innovator Award 2024 in Cartagena, highlighting its impact on Bogotá’s Smart City initiatives and its role in enhancing digital citizen participation through data-driven strategies.