Attend SURA patient chats and assign Covid-19 appointments. Modify and/or reschedule covid-19 appointments Guide the patient on doubts regarding covid-19. Assign, modify, reschedule and cancel general medical and specialist appointments of SURA Guide patients about the services provided by the IPS.

Answer calls from customers of Grupo Éxito / Answer chat. Manage filings for orders, breakdowns, guarantees or retractions. Accompaniment of purchase by payment, among others. Answer calls from Tigo Hogares users. Carry out customer retention work and their services/Manage withdrawal of services, failure reports and technical visits.

Participate in the creation and work of a work team for the attention of internal advisors of the Éxito group through corporate chat.

➢ Write the articles for the web page blog. Develop the corporate mailings and news letters. Organize the recording guidelines for the professionals who teach courses on the platform virtual.

Organize the CRM database to have a better distribution of it.