Managed 40+ daily interactions, used CRM, resolved complex inquiries, collaborated cross-functionally, and used ChatGPT/Claude for response optimization and efficiency.

Achieved 95%+ CSAT and 95% First Contact Resolution using CRM, AI tools, and process improvement for North American clients.

Designed dashboards, executed SQL queries, monitored KPIs, presented insights, led coaching, and used AI (ChatGPT, Claude, DeepSeek) for analysis and automation. Achieved high CSAT, low AHT, and low escalation rates.

Sustained 95%+ CSAT and 90%+ QA scores by leveraging data-driven coaching and AI tools for process automation and customer experience improvement.